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Refund Policy

Return and Refund Policy
Leks Kitchenware, a Leks Home Solutions business, Riverland, Meru Town
Last updated: 8 October 2026

1. Check your items before you leave
Please inspect every item, test it where possible, and confirm it suits your needs before you leave the shop. Our staff are happy to demonstrate appliances and answer questions. For online orders, check your items as soon as they arrive.

2. Change of mind returns
You may return an item within 7 days of purchase (or delivery, for online orders) if:

  • it is unused and in its original, undamaged packaging with all parts and accessories

  • you have your receipt or M-Pesa confirmation message

We cannot accept change of mind returns on:

  • clearance or sale items

  • personal use items such as cups, flasks and water bottles, for hygiene reasons

  • items that have been used, washed or assembled

3. Faulty, damaged or wrong items
If an item is faulty, damaged on arrival or not what you ordered, tell us within 7 days of purchase (or delivery). Once we have inspected it, we will replace it with the same item, or refund you if it is out of stock. This applies to every item, including sale items, cups, flasks and bottles.

4. Manufacturer warranties
Products from Ailyons, Globalstar, Roch, Nunix, Signature, Redberry, Ramtons, VON and MIKA come with a warranty from the manufacturer.

  • The warranty is provided by the manufacturer, not by Leks Kitchenware. Its length and terms are set by the manufacturer and are shown on the warranty card or packaging, or are available from us on request.

  • For faults that appear after the first 7 days, bring the item, its warranty card and your receipt to our shop and we will forward the claim to the manufacturer for you. The manufacturer decides whether the item is repaired or replaced.

  • Warranties do not cover misuse (for example wrong voltage, dropping the item, heating an empty pot, or using unsuitable cookware on an induction cooker) or normal wear and tear.

  • Sokany, Eurochef and Dessini products, and any brand not listed above, do not come with a manufacturer warranty. Please test these items in the shop before you buy.

5. How to return an item
All returns are handled at our shop: Riverland, Meru Town, opposite Rubis Service Station. We are open Monday to Saturday, 8:00 am to 6:00 pm.
Before you come in, WhatsApp us on 0741 514 331 or 0714 916 167 with your receipt number and a photo of the item.
 

6. Refunds
Approved refunds are paid within 7 working days:

  • M-Pesa, Paybill or Till payments: sent back to the same M-Pesa number

  • Cash payments: refunded in cash at the shop, or by M-Pesa

  • Lipa Pole Pole: the amount paid so far is refunded the same way it was paid

Delivery fees are refunded only if the item was faulty, damaged or wrong.

7. Your rights
This policy does not affect your rights under the Consumer Protection Act, 2012.

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