Last Updated: August 16, 2025
Welcome to Leks Kitchenware! These Terms of Service (“Terms”) govern your use of our website, www.lekskitchenware.com, (the “Website”) and your purchase of products from Leks Kitchenware (“we,” “us,” or “our”), a business located in Meru, Kenya. By accessing or using our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. Acceptance of Terms
By accessing or using the Website, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and agree to comply with these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the updated Terms.
2. Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not:
-
Use the Website in any way that violates applicable laws or regulations in Kenya, Tanzania, or Uganda.
-
Attempt to gain unauthorized access to any part of the Website or our systems.
-
Copy, reproduce, or distribute any content from the Website without our express written permission.
-
Engage in any conduct that disrupts or interferes with the Website’s functionality or security.
3. Product Purchases
3.1 Product Information
We strive to provide accurate descriptions, images, and pricing for our kitchenware products. However, we do not guarantee that all information is error-free. We reserve the right to correct errors or update product information at any time without prior notice.
3.2 Pricing and Payment
-
All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
-
Payments are accepted exclusively via M-PESA Till Number 6218736. Instructions for payment will be provided at checkout.
-
Prices are subject to change without notice, but changes will not affect orders already placed.
-
You agree to provide accurate payment and billing information. We reserve the right to refuse or cancel orders due to suspected fraud or payment issues.
3.3 Order Confirmation
Once you place an order, you will receive an email confirmation. This does not guarantee order acceptance. We reserve the right to cancel or refuse any order for reasons including product unavailability, pricing errors, or suspected fraud. If your order is canceled, we will notify you and refund any payments made via M-PESA.
3.4 Shipping
-
We offer countrywide shipping within Kenya and international shipping to Tanzania and Uganda.
-
Shipping fees are borne by the customer and will be calculated at checkout based on the delivery location and order weight.
-
Estimated delivery times are provided at checkout. Please review our Shipping Policy for details.
-
Leks Kitchenware is not responsible for delays due to customs, carrier issues, or other factors beyond our control, especially for shipments to Tanzania and Uganda.
3.5 Returns and Refunds
Our Refund Policy governs returns and refunds for purchased products. Please review our Refund Policy for details on eligibility, timeframes, and the return process.
4. Intellectual Property
All content on the Website, including product images, descriptions, logos, and designs, is the property of Leks Kitchenware or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content for commercial purposes without our express written consent.
5. User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts for any reason, including violation of these Terms.
6. Limitation of Liability
To the fullest extent permitted by Kenyan law, Leks Kitchenware, its affiliates, and employees shall not be liable for any indirect, incidental, or consequential damages arising from:
-
Your use of the Website or inability to access it.
-
The performance, quality, or use of our products.
-
Errors, delays, or interruptions in Website functionality or shipping.
Our total liability for any claim related to your purchase shall not exceed the amount paid for the product(s) in question.
7. Warranty and Product Disclaimers
-
Select brands (VON, Ramtons, Signature, Redberry, MIKA, Nunix) come with manufacturer warranties, the details of which are provided with the product or available upon request.
-
If a product is defective, we will facilitate repair, replacement, or refund through the manufacturer’s warranty process, per our Refund Policy.
-
Warranties do not cover damage due to misuse, improper care, or normal wear and tear.
-
We do not guarantee that our products will meet your specific expectations or requirements beyond their described functionality.
8. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to our data practices as outlined in the Privacy Policy.
9. Termination
We reserve the right to suspend or terminate your access to the Website at our discretion, without notice, for any reason, including violation of these Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Meru, Kenya.
11. Force Majeure
Leks Kitchenware is not liable for delays or failures to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, or government actions.
12. Contact Us
For questions, concerns, or feedback about these Terms, please contact us at:
Email: support@lekskitchenware.com
Phone: [Your phone number, if applicable]
Mailing Address: Leks Kitchenware, Meru, Kenya
13. Entire Agreement
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Leks Kitchenware regarding your use of the Website and purchase of our products.
Thank you for choosing Leks Kitchenware!